Information You Provide
This may include your name, email address, company name, billing information, support messages, order information, and other information you choose to provide.
Privacy Policy
Learn how AIVORA collects, uses, stores and shares information when you visit our website, make purchases, contact us or use available services.
Your privacy matters
This Privacy Policy explains how AIVORA collects, uses, stores, and shares information when you visit our website, contact us, make purchases, or use available AIVORA services.
Overview
This Privacy Policy applies to AIVORA websites, digital services, prepaid API Credits, service plans, support interactions, and related platform features.
AIVORA is operated by Ali Cloud LLC.
Some services described in this policy may not yet be generally available and may be introduced as the AIVORA platform develops.
Information We Collect
The information we collect depends on how you interact with AIVORA.
Transaction Information
We may receive information about purchases, payment status, products purchased, order numbers, transaction amounts, and related billing records.
Technical Information
We or our service providers may collect IP address, browser type, device information, operating system, website activity, approximate location derived from IP, and similar technical information.
Future Account & API Data
When account and API features become available, we may process account identifiers, API usage records, token consumption, service usage, request metadata, and related operational data.
How We Use Information
We may use information collected through AIVORA to:
✓
Provide purchased services and process orders.
✓
Manage prepaid API Credits and service plans.
✓
Respond to support and business inquiries.
✓
Operate, maintain, secure, and improve our services.
✓
Prevent fraud, abuse, and unauthorized activity.
✓
Comply with legal, tax, accounting, and regulatory
obligations.
✓
Diagnose technical issues and monitor service
performance.
✓
Communicate about transactions, service updates,
and important account matters.
Payment Information
Payments for AIVORA products and services may be processed by third-party payment providers and commerce platforms.
AIVORA generally does not need to store complete payment card numbers when payment information is collected and processed directly by a payment provider.
We may receive limited payment-related information such as transaction status, payment method type, billing details, transaction identifiers, refund information, and fraud or risk signals.
Payment security
Payment providers process payment information in accordance with their own privacy and security practices.
Shopify
Our online storefront and checkout may be provided using Shopify.
Shopify may process personal information in connection with website operation, checkout, payment processing, fraud prevention, order management, analytics, and other commerce-related functionality.
Shopify's processing of personal information is also governed by its own privacy terms and policies.
AI Services and API Processing
As AIVORA API functionality becomes available, customer requests may need to be processed by third-party AI service providers or infrastructure providers in order to deliver the selected service.
Depending on the selected service, submitted prompts, inputs, files, or related request information may be transmitted to an applicable third-party provider for processing.
Do not submit unnecessary sensitive information
Customers should avoid including sensitive personal information, passwords, authentication secrets, financial account details, or other confidential data in prompts unless necessary, permitted, and appropriately protected.
Third-party AI providers may maintain their own privacy, data processing, security, and retention practices.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining transaction records, resolving disputes, preventing fraud, and meeting legal obligations.
Different types of information may be retained for different periods depending on business, legal, security, tax, accounting, and operational requirements.
Data Security
We use reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of internet transmission or digital storage can be guaranteed to be completely secure.
01
Access Controls
02
Secure Connections
03
Fraud Monitoring
04
Operational Safeguards
Your Privacy Rights
Depending on where you live, applicable privacy laws may give you rights regarding your personal information.
These rights may include the ability to request access, correction, deletion, or information about how certain personal information is processed.
Certain requests may be subject to identity verification, legal exceptions, record-retention requirements, or other limitations permitted by law.
Submit a privacy request →Children's Privacy
AIVORA services are intended for business users, developers, and other users who are legally able to enter into applicable agreements.
We do not knowingly collect personal information from children in circumstances where parental consent is legally required.
If you believe a child has provided personal information to us inappropriately, please contact us.
International Data Processing
AIVORA and the service providers we use may process information in countries other than the country where you are located.
Privacy and data protection laws may differ between jurisdictions.
Where required by applicable law, appropriate mechanisms may be used to support international transfers of personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our services, technology, business practices, or legal obligations change.
Updated versions will be posted on this page with a revised “Last updated” date.
Privacy Contact
If you have questions about this Privacy Policy or wish to submit a privacy-related request, contact us using the information below.
BRAND
AIVORA
OPERATED BY
Ali Cloud LLC
EMAIL
support@alicloudtech.com
BUSINESS ADDRESS
9650 TELSTAR AVE UNIT A #856 EL MONTE, CA 91731