Refund Policy
Learn how refunds, prepaid API Credits, service plans and billing issues are handled for purchases made through AIVORA.
This Refund Policy explains the circumstances under which refunds may be available for purchases made through AIVORA.
Digital Services
AIVORA provides digital services, including prepaid API Credits, service plans, and related software or platform access.
Because these products are digital in nature, refund eligibility may depend on whether the purchased service has already been delivered, activated, or used.
Prepaid API Credits
AIVORA Credits are prepaid service credits that may be used only for eligible services offered through the AIVORA platform.
Credits may be used for eligible AIVORA services.
Credits have no cash value.
Credits are non-transferable.
Credits cannot be redeemed for cash.
Credits may not be resold or exchanged outside the AIVORA platform.
If purchased Credits have not been used or consumed, you may contact us to request a refund. Refund requests are reviewed on a case-by-case basis.
Credits that have already been consumed through service usage are generally not refundable.
Usage already consumed through eligible services is generally not eligible for a refund.
Service Plans
AIVORA may offer fixed-term service plans that include access to platform features and/or included API Credits.
Unless otherwise stated at checkout, current AIVORA plans are provided for a defined service period and are not automatically recurring subscriptions.
A refund may be considered if:
Once a plan has been activated and materially used, the purchase may become partially or fully non-refundable.
Duplicate or Unauthorized Charges
If you believe you were charged more than once for the same order, or you do not recognize a charge, please contact us as soon as possible.
We may request additional information to verify the transaction and investigate the issue.
Service Not Delivered
If payment was completed but the purchased digital service or Credits were not delivered, please contact our support team.
If we are unable to provide the purchased service within a reasonable period, you may be eligible for a full refund.
Technical Issues
If a technical issue caused by AIVORA prevents you from using a purchased service, please contact us so we can investigate.
Depending on the circumstances, we may:
Refund Request Process
To request a refund, contact our support team and provide enough information for us to locate and review your purchase.
Providing complete information may help us review your request more quickly.
Refund Processing
Approved refunds will generally be returned to the original payment method used for the purchase.
Processing times may vary depending on the payment provider, financial institution, and payment method.
Approved refunds are generally returned to the same payment method used for the original transaction.
Abuse and Fraud
AIVORA reserves the right to deny refund requests involving suspected fraud, abuse, repeated misuse of promotional credits, chargeback abuse, or violations of our Terms of Service or Acceptable Use Policy.
Changes to This Policy
We may update this Refund Policy from time to time.
Any updated version will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Refund Policy or need help with a purchase, please contact us.